1.Refund and Returns Policy for Books

At Craftella, we want you to be happy with your purchase.

📚 Books & Printed Products

Because books are printed products, we accept returns or refunds only in the following cases:

• You received a damaged or defective book.
• You received the wrong item.
• Your order arrived with missing or major printing defects.

⏰ Return Request Period

Please contact us within 7 days of receiving your order and provide clear photos or videos of the issue.

💰 Refund or Replacement

After reviewing your request, we may offer:

• A replacement copy, or
• A refund, depending on the situation.

❌ Non-Returnable Items

We cannot accept returns or refunds for:

• Books damaged after delivery due to improper use or handling.
• Items returned without prior approval.
• Digital products or downloadable files once accessed or downloaded.
• Books purchased through third-party marketplaces, which are subject to their own return policies.

📩 Contact Us

For any refund or return request, please contact us through our Craftella website with your order details and photos of the product.

Craftella — Little Hands, Big Ideas. Endless Creativity. 🎨📚✨